Services

Managed IT Services

The term Managed Service Provider or MSP for short gets thrown around loosely in our industry. Many IT providers will refer to themselves as MSP’s, but whether they realize it or not, most of them aren’t providing the actual job or responsibilities of an MSP. As a MSP, we specialize in managing and maintaining our clients’ IT infrastructure. This includes hardware, software, and network systems. We take a proactive approach to IT management, ensuring that our clients’ systems are always up-to-date, secure, and running smoothly. Our team strives to provide support and guidance to ensure that our clients’ technology needs are met with minimal downtime or disruption to their business operations.

We have compiled tool stacks and supporting systems to monitor various systems to also protect your External IT; these are the things that don’t reside in your office, such as your Office 365 of Google GSuite Email. Our tools are customized, monitored and managed to send alerts and automated reactions to protect your cloud accounts when an attempted sign-in occurs outside of normal constraints, such as attempted access from an out of country IP. This is one example of many automated pieces of your security we provide as your service provider.

As an MSP we’re also responsible for your people and IT policies. We help guide you through data retention policies for the company, how data is stored and communicated. Providing and enforcing continuing education of existing and latest cybersecurity threats and scams, as they apply to your everyday worker.

Cybersecurity

In today’s world, businesses rely heavily on technology to conduct their operations. With the increasing use of digital systems, the threat of cyber-attacks has also grown. Cyber criminals are becoming more sophisticated, and their methods are evolving rapidly. Therefore, businesses need a comprehensive cyber security solution in place to protect their sensitive information and infrastructure from various cyber threats

We’ve briefly discussed ransomware earlier, but there are many other sorts of cyber threats out there such as:

• Phishing - When a bad actor poses as someone that they’re not, with the intent of gathering information that’s meant for someone else. Such as a phishing email that looks, acts and feels like Microsoft asking you to update your expired password.
• Example: Someone in your accounting department gets their email account compromised, the bad actor learns how and whom the company interacts with by “living in their inbox”, then makes requests to accounts payables to a new bank account, all while posing as the accounting department from their email box without any knowledge from the company.
• Malware - A program that can slow down your computers, gather data, record keystrokes, redirect internet traffic and spread over your network.
• Ransomware - A piece of malware that encrypts all your data rendering unusable, and holding your data ransom unless you pay them for the decryption key.
• Extortion - When a hacker sees that you (and now they) have sensitive data such as medical or financial records they’ll threaten to sell that data unless you pay them to not release it. Sometimes this can be in relation to ransomware and referred to as double-ransomware - paying for the decryption key AND the extortion fee.
• Social Engineering - many times this will go hand in hand with phishing attacks. A common, minimal effort example would be checking public DNS records to see who your mail provider is, and using that information to create a more realistic phishing email appearing to come from your email provider. More sophisticated social engineering attacks can happen when a hacker scrapes data from your online social media profiles, such as your relatives' names, where you were born, what kind of car you drive or where you were last night. They will then “prove” their identity by identifying themselves with information that a stranger shouldn’t know
• Spoofing - A bad actor imitating someone that you already conduct business with.
• Example: A spoofed phone number that may already exist in your phone, such as your banker. They’ve “spoofed” their number to appear as if it’s coming from the bank’s number, and did their homework with social engineering via PPP loan information to already know who your bank is. This is one way they can gain your trust by using spoofing and social engineering together.

Here are some of the reasons why businesses need cyber security management:

1. Protecting Sensitive Data: Businesses store large amounts of sensitive data such as financial records, customer information, and intellectual property. If this information falls into the wrong hands, it can have a severe impact on the business’s reputation and financial stability. A robust cyber security solution can safeguard this data from theft or loss.
2. Preventing Cyber-attacks: Cyber-attacks can take various forms, such as phishing, malware, ransomware, and denial-of-service (DoS) attacks. These attacks can cause significant disruption to a business’s operations and result in loss of revenue. A cyber security solution can detect and prevent these attacks from occurring in the first place.
3. Compliance Requirements: Many industries have specific compliance requirements that businesses must meet to operate legally. Failure to comply with these regulations can result in hefty fines or legal action. A cyber security solution can help businesses meet these requirements by ensuring that their systems are secure, and their data is protected.
4. Protecting Reputation: A successful cyber-attack can damage a business’s reputation, and in the small business world, reputation is everything. This leads to a loss of valuable customers and revenue. By having a cyber security solution in place, businesses can demonstrate to their customers that they take security seriously and are committed to protecting their data.

Businesses need a comprehensive cyber security solution in place to protect their sensitive information, prevent cyber-attacks, meet compliance requirements, and protect their reputation. The threat of cyber-attacks is growing, and businesses must take proactive measures to ensure their systems and data are secure.

Cloud Desktop Platform

No matter your choice in cloud services, we are equipped to provide and manage you and your staff with a Virtual Desktop platform. Virtual Desktops deliver next-level cloud computing, allowing your company to collaborate on the same data in real-time as if they were all in the same office. Virtual Desktops also promote company scaling as your apps, server shares, and settings can all be provisioned quickly and ready for your hiring and growth needs; your data, any computer anywhere, continuous backups all secured by multiple layers of security.

With our cloud management services, you can ease your mind knowing that your data is safely secured behind an enterprise firewall, Multifactor Authentication, AI-driven checks for abnormal connections, and nightly snapshots of your data and programs to ensure you’re truly protected.

Utilizing nightly snapshots, we’re able to protect your data from the ever-present threat of Ransomware while delivering disaster recovery of your entire cloud environment within a few hours, instead of the days or weeks it could take without our protection services.